How do I change my email address?
Updated August 6, 2026
Message support and we will move your account to the new address: there is no way to change it yourself, and your subscription and your progress stay with your account.
Ask support to change it
- Use the Contact support button at the bottom of this page, or open Talk to support inside the app.
- Tell us the address on your account now, and the address you want to move to.
- Check that you can already receive email at the new address.
A person makes the change by hand, so it does not happen the moment you ask. Your account keeps working normally until then.
See the email on my accountWhat happens to your account
It stays the same account. Your subscription, your progress and your classrooms move across with it, and your billing moves to the new address too.
The change signs you out everywhere, including the app on your phone. Sign in again with the new address, and your sign-in codes arrive there from then on.
If your school gives you access, that school license comes off your account when the email changes, so tell support about it before we make the change.
If the new address already has an account
Every account is tied to one email address, so the address you are moving to has to be free. Signing in on it once, even by accident, is enough to create an account there.
