What Happens If You Can’t Access Your IB Results? Troubleshooting & Solutions for 2025
After all your hard work in the IB Diploma Programme, results day can be nerve-wracking — and not being able to access your scores makes it even more stressful. If you’re wondering what happens if you can’t access your IB results, this guide covers common problems, quick solutions, and what to do next.
Common Reasons You Might Not Be Able to Access IB Results
Here are some of the most frequent issues students face:
⚠️ Issue💡 Likely CauseLogin failsTyping error in personal code or PINAccess deniedAccount not activated or credentials not providedWebsite won’t loadInternet connectivity issue or server overload“No results available”Data processing delay or technical errorForgot detailsPersonal code or PIN misplaced
Immediate Actions to Take
✅ Double-check your credentials
- Your personal code and PIN are case-sensitive.
- Make sure you’re entering them exactly as provided by your IB coordinator.
✅ Verify you’re on the correct site
- Use only https://candidates.ibo.org
✅ Check your internet connection
- Try switching networks or using a different device.
✅ Wait and retry
- Sometimes the portal is temporarily overloaded just after release time.
Who to Contact for Help
If you still can’t access your results:
🔹 Contact your IB coordinator at school — they can:
- Check your login details
- Provide you with a copy of your results
- Contact IB directly on your behalf
🔹 Contact IB Support (via your school)
- The IB does not provide direct candidate support for access issues — schools handle this communication.
What If You Can’t Access Results But Universities Need Them?
✅ If your school can view your results, they can share them with you and confirm them to universities.
✅ Universities will receive official results from the IB if you authorized it — your access issue won’t affect their receipt.
Can This Delay Impact University Decisions?
❌ No — as long as the IB sent your results to universities, your access issue won’t delay their decision-making.
✅ But you should still follow up quickly to ensure everything is in order.
Preventing Access Issues
✔ Check your login details before results day.
✔ Bookmark the correct site (https://candidates.ibo.org).
✔ Plan a reliable internet connection for results day.
✔ Keep your coordinator’s contact info handy.
FAQs About Accessing IB Results
Q1: Can the IB send my results by email?
No — results are only accessible via the candidate portal or through your school.
Q2: Can I reset my PIN online?
No — you must contact your IB coordinator for PIN or code issues.
Q3: What if I’m on holiday and can’t access the internet?
Arrange in advance for your school to contact you with your results.
Q4: Will my results still be there when I log in later?
Yes — results remain on the portal for a period after release. Don’t worry if you check later.
Conclusion: Stay Calm and Solve IB Access Issues Quickly
If you can’t access your IB results, stay calm. Most issues have simple fixes — and your school and universities will still have what they need. Prepare in advance, and know that help is available.
Save your login details securely today and verify access with your IB coordinator ahead of results day!
