A designer applies constructive discontent to the universal remote control shown, which is crowded with dozens of small, similar-looking buttons. Constructive discontent asks, "what might annoy users, even slightly?"

Which response best reflects this strategy applied to the remote?
The users who press the wrong button are at fault and should be shown how to use the remote
The many buttons make the remote feature-rich, so its design needs no changes
The crowded, similar buttons are a point of friction that annoys users and reveals an opportunity to simplify the remote
The remote needs no change, since customers keep using it without formally complaining
