IB Design Technology Topic A2.1: User-centred Research Methods Questionbank

The design team created elderly personas as part of their UCD process, as shown in Figure 2.

Explain how using a primary persona can help guide the design of the wristband in Figure 1.

The design team also established focus group discussions with elderly participants to aid their design processes.

Explain how the team in Figure 3 can ensure that feedback from a focus group is reliable and representative of the wider user population.

Discuss the potential benefits and limitations of involving users at all five stages of the UCD process (using methods such as those shown in Figures 2 and 3).

The design team wants to improve accessibility for passengers with various needs, and has a vision for an adjustable check-in kiosk.  

Explain how the team can apply empathy when designing for the user in Figure 2.

To deliver a product for those with accessibility needs, the design team creates a user journey map as seen in Figure 3. Explain how the user journey map shown in Figure 3 helps designers improve the kiosk experience.

Discuss the advantages and disadvantages of using multidisciplinary teams in the user-centred design of the airport kiosk.

Using an example, explain how scenario-building can help designers create a better solution for users with temporary disabilities (e.g. broken arm).