A start-up, PulsePod, is developing a refillable insulated bottle that tracks hydration and sends reminders through an app. The team is unsure which customer segment to prioritise and which features justify a higher price.
Before committing to tooling, PulsePod ran a two‑stage market research plan:
- Stage 1 (exploratory): 12 online interviews with runners, office workers and students.
- Stage 2 (quantitative): a survey of 240 potential customers recruited through social media ads.
The survey results are summarised below.
(a) two purposes of market research for a company at PulsePod’s stage of product development.
(b) how PulsePod could use the Stage 2 survey findings to guide two design decisions for the product or service.