Question
View answerFive of six users cannot open a lunchbox lid independently, which is a specification requirement. One user also says, 'Make the handle red,' without explaining why. What is the best way to turn this feedback into findings?
ABCD
List the five lid comments as unrelated problems and make every suggested change.
Ignore the handle comment and record only findings mentioned by most participants.
Prioritise the red handle because a specific suggested fix is stronger evidence than repeated complaints.
Group the lid comments as one finding with five sources, prioritise the blocked requirement, and investigate the handle concern before choosing a fix.
