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Field Research
A first-hand observation of users conducted in their real environment.
Task Analysis
Task analysis is the process of observing and studying a user as they perform a task, to understand how they interact with a product or system. The goal is to identify steps, challenges, and opportunities for improvement in the user experience.
User Observation
A research activity where the user is observed interacting with a product or
completing a task to find pain points in the process or interaction.