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Benchmarking
Comparing your organization’s processes or performance against industry leaders or best practices, then applying the lessons learned.
Quality circle
A quality circle is a small group of employees who voluntarily meet to identify, analyze, and solve work-related problems.
Total Quality Management (TQM)
TQM is an organization-wide philosophy of continuous improvement, where every employee, from managers to front-line workers, focuses on improving processes and maximizing customer satisfaction.