IB Digital Society 2.5 Space Questionbank

Source A

Source B (excerpt from NorthQuay Logistics website)

NorthQuay Logistics deployed WorkSight to standardize performance management across its warehouses and delivery fleet. In a staff email, leadership said WorkSight would “increase fairness by using consistent metrics” and “help identify training needs early.” The email also stated that monitoring would “reduce safety incidents by flagging fatigue and distraction” and “protect customers through stronger accountability.” Managers were encouraged to use the dashboard for coaching conversations and to document repeated low scores. Workers were told they could view their status in the WorkSight app, but that some data (such as comparison rankings and screenshot logs) would remain manager-only “to prevent gaming the system.” The company said data would not be sold, but it could be shared with contracted HR services for auditing and dispute resolution.

Source C (excerpt from WorkSight stats)
After WorkSight, recorded coaching meetings increased by 38%; written warnings increased by 16%.
61% of workers report checking their score multiple times per shift; 44% say it changes how often they take breaks.

Safety reports: minor incidents decreased by 9%, but near-miss reports decreased by 21% (workers cite “fear of being flagged”).

Turnover rose from 19% to 27% in monitored roles; exit interviews frequently mention “constant surveillance” and “no context.”
Managers report faster dispute handling, but workers report more account lockouts after automated “anomalous activity” flags.

Source D (commentary on WorkSight)
WorkSight is more than just a tool. It is a power arrangement disguised as “fairness.” NorthQuay says the metrics are consistent, but consistency is not the same as justice. When your job becomes a stream of captured signals (pings, screenshots, time stamps), management gains the authority to define what counts as “work” and what counts as “waste.” Meanwhile, workers get a simplified score band and motivational messages, not the full story of how they’re judged. That asymmetry matters. It makes contesting decisions harder and discipline easier. Even the language of “coaching” is slippery: the system produces more warnings, more pressure, and fewer moments where human context can override the dashboard. If safety is truly the goal, why do near-miss reports fall? People stop reporting when reporting feels risky. Power in a digital society often works like this: not by loud commands, but by quiet measurement that changes behaviour. The workplace becomes a monitored space where compliance is built into the interface.

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