What is Workplace Conflict?
Definition
Workplace conflict
Workplace conflict refers to disagreements between employees and employers over issues like wages, working conditions, job security, and more.
The gig economy, where workers are classified as contractors rather than employees, often sparks conflict due to lack of job securityand benefits.
1. Change and Uncertainty
- Organizational changes, such as mergers, automation, or new leadership styles, can create tension.
- Employees may resist changes that threaten their job security or work-life balance.
A company introducing automationwithout consulting employees may face backlash due to fears of job losses.
2. Poor Management
- Ineffective communication or autocratic leadership styles can breed resentment.
- Employees may feel undervalued or excluded from decision-making processes.
If managers refuse to recognize trade unions or employee representatives, it can escalate conflicts over pay and working conditions.
3. Performance Issues
- Conflicts can arise when employers perceive low productivity or poor-quality work, or when employees feel management is underperforming.
If a company's profits decline due to poor leadership, employees may demand changes in management to secure their jobs.
Understanding Workplace Conflict Through HR and Motivation Theories
- Unfair Wages & Working Conditions → Linked to Maslow’s hierarchy, as employees seek job security and fair compensation.
- Lack of Recognition & Growth → Herzberg’s two-factor theory explains how dissatisfaction grows when hygiene factors (e.g., pay) aren’t met, and motivators (e.g., career development) are lacking.
- Management Styles → McGregor’s Theory X managers may take a hardline approach (lockouts, contract changes), while Theory Y managers may favor negotiation and collective bargaining.
- Job Insecurity → Taylor’s scientific management focuses on efficiency, often leading to cost-cutting measures that trigger layoffs and resistance from employees.
