Controlling the function of management highlighted in the above paragraph.
The Controlling Process may help the Organization in the following ways:
1. Standards Setting Performance: Standards are the criteria, set in both quantitative and qualitative terms against which actual performance can be measured. Standard are the bench marks towards which efforts of entire Organization are directed. In order to determine whether the actual performance is proceeding in the right way standards are required. As far as possible, standards must be set up in numerical or measurable terms.
2. Measurement of Actual Performance: Once the standards have been determined, the next step is to measure the actual performance. The various techniques for measuring are sample checking, performance reports, personal observation etc. However, in order to facilitate easy comparison, the performance should be measured on same basis that the standards have.
3. Comparing Actual Performance with Standards: The standards should be in quantitative terms of facilitate such comparison. This steps involves comparing the actual performance with standards laid down in order to find the deviations . Deviation means Difference between Actual Performance and Planned Performance. Deviations are of two types : Positive Deviation and Negative Deviation.
4. Analyzing Deviations: After identifying the deviations, various causes for same are analysed and the most exact cause or causes are identified in order to take corrective measures. While analyzing the deviations, ‘Critical Point Control’ and ‘Management by Exception’ techniques are used to save time.
5. Taking Corrective Actions: The final step in the process of controlling involves taking corrective action. If the deviations are within acceptable limits, no corrective measure is required. However, if the deviations exceed the acceptable limits, they should be immediately brought to the notice of the management for taking corrective measures, especially in the important and critical areas.

Controlling Questionbank