Identify the probability distribution for the number of calls a call center receives in a 2-hour period, given that it receives on average one call every 3 minutes. State the parameter(s) of the distribution.
Question 2
Skill question
Assuming the time between call arrivals is exponentially distributed with mean 3 minutes, what is the probability that you wait more than 5 minutes for the next call?
Question 3
Skill question
If the acceptance probability is increased to 0.30 and you observe 8 calls, what is the probability exactly 3 are accepted?
Question 4
Skill question
Find the probability that the first accepted call occurs on the 3rd call attempt, given acceptance probability 0.25 per call.
Question 5
Skill question
A call center accepts each call independently with probability 0.25. What is the probability it accepts exactly 4 calls out of 10?
Question 6
Skill question
What is the probability that the 5th accepted call occurs on the 20th call attempt, with acceptance probability 0.25?
Question 7
Skill question
What is the probability there are no accepted calls in the next 15 minutes, given arrivals are Poisson at 5 per hour and each is accepted with probability 0.25?
Question 8
Skill question
Given calls arrive as a Poisson process at 20 calls per hour and each is independently accepted with probability 0.25, show the distribution of accepted calls in one hour and compute its mean.
Question 9
Skill question
For 50 independent calls with acceptance probability 0.25, state the distribution of the number of accepted calls and compute its mean and variance.
Question 10
Skill question
A call center handles 200 calls with acceptance probability 0.05. Use a Poisson approximation to find the probability it accepts at least 8 calls.
Question 11
Skill question
Calls follow a Poisson process at a rate of 5 per hour. What is the probability that the time until the 3rd call is less than 30 minutes?
Question 12
Skill question
Calls arrive as a Poisson process with mean 100 per hour. Use the normal approximation to estimate P(90≤X≤110), where X is the number of calls in one hour.